SugarGlitch — Underage Policy

Last Modified: September 26, 2026

This Underage Policy is published by SugarGlitch Ltd, a Cyprus private limited company ("SugarGlitch," "we," "our," or "us"), and is incorporated into our Terms of Service.

SugarGlitch takes the protection of minors seriously. The Services include AI-generated content and support safe-for-work content only. This Policy describes our age requirements, how we enforce them, and how we respond when we believe a user has not met them.

This Policy works alongside our Terms of Service, Privacy Policy, Prohibited Content Policy, Content Moderation Policy, and Content Removal Policy. Where this Policy and another policy address the same topic, both apply, with the more restrictive provision controlling for safety-related matters involving minors.

1. Age Requirements

The following age requirements apply:

• Under 13. The Services are not available to anyone under the age of 13. We do not knowingly collect personal information from children under 13.
• 13 and older. Users aged 13 and older may use the Services subject to these Terms and applicable law. Explicit sexual content is prohibited for every user.

Where local law sets a higher minimum age for the Services or for data processing, the higher local age applies.

Where local law requires verifiable parental consent for data processing of users below a specified age (for example, age 13 in the United States under the Children's Online Privacy Protection Act, and ages 13 to 16 in EU member states under the GDPR), users below that age must obtain such consent before using the Services.

2. Registration

When you register for the Services, you must affirm that you are at least 13 years old and meet any higher minimum age applicable where you live. Providing false age information violates our Terms of Service and may result in account termination.

3. Content Safety

We use automated classification and, where applicable, human review to restrict prohibited content. There is no setting that enables adult content.

Classification is not perfect. If you encounter misclassified or prohibited content, report it to [email protected] with the subject line "Misclassification Report." A classification error does not make prohibited content permissible.

4. Generation of Content Depicting Minors

Generating, requesting, or sharing Content that sexualizes any minor — or any character or persona that appears to be a minor — is strictly prohibited under our Prohibited Content Policy. This prohibition applies to all users regardless of age, and applies to AI-generated, animated, illustrated, written, "aged-up," or otherwise stylized depictions of minors.

We use dedicated detection systems aimed at preventing the creation of such Content, with strict thresholds and a low tolerance for false negatives. Violations are removed immediately, accounts are terminated, and where applicable we report to:

• The U.S. National Center for Missing & Exploited Children's CyberTipline
• INHOPE-affiliated hotlines and other competent authorities in the EU
• Other law enforcement and reporting bodies as required by applicable law

Attempting to circumvent these systems — through prompt manipulation, jailbreak techniques, euphemism, or otherwise — is itself a violation and may result in the same consequences.

5. Suspected Underage Users

If we have reason to believe that a user does not meet the minimum age requirement, we may, in addition to any other remedies:

• Suspend or terminate the account, with or without prior notice
• Remove or restrict access to associated Content
• Delete the user's personal information to the extent required by applicable law (including COPPA, where applicable)
• Reject future registration attempts associated with the same user
• Report the matter to law enforcement where required, particularly in cases involving suspected exploitation

Where a user provided false age information at registration, we may also pursue any other remedies available under our Terms of Service and applicable law.

6. Reporting Underage Users

If you believe a user of the Services does not meet the minimum age requirement, please report this to us at [email protected] with the subject line "Underage User Report." Please include any information that helps us identify the account, such as the username or profile URL, and the basis for your belief.

We treat these reports as a priority and act on them promptly. We treat them confidentially and do not disclose the identity of the reporter to the affected user without consent or legal requirement.

7. Information for Parents and Guardians

If you are a parent or guardian and believe your child has registered for or used the Services in a manner inconsistent with this Policy, please contact us at [email protected] with the subject line "Parental Request." We will work with you to address the situation, which may include closing the account and deleting the associated personal information to the extent required by applicable law.

We encourage parents and guardians to use parental-control tools and family-safety features available through your operating system, browser, and network to manage online content access for children. Resources include:

• ConnectSafely's parent guides (https://www.connectsafely.org)
• The U.S. Federal Trade Commission's resources for parents (https://consumer.ftc.gov)
• The UK Internet Matters guides (https://www.internetmatters.org)
• The EU's Better Internet for Kids portal (https://better-internet-for-kids.europa.eu)

8. Updates

We may update this Policy from time to time to reflect changes in law, our practices, or the features of the Services. We will indicate the date of the most recent update at the top of this Policy.

9. Contact Us

For questions about this Policy or to report concerns:

SugarGlitch Ltd
[REGISTERED ADDRESS — TBD]
Cyprus
Email: [email protected]